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Cancellation policy

STANDARD OR BEST AVAILABLE RATE: Cancellations or amendments must be advised by 9:00 am a minimum of 48 hours prior to the reservation date to avoid incurring a cancellation fee of full accommodation for whole booking. No show: full accommodation fee applies.

NON REFUNDABLE RATES: All Non Refundable rates bookings will be non refundable and full payment will be taken at the time of bookings

The cancellation policy varies for events, minimum stay requirements and group reservations.

Terms, conditions and privacy policy

Check in: 2 pm. Check out: 10 am. Late check out on request, fees apply.

Reception: 7 am to 9 pm. Late check in by arrangement only. Please contact us prior to 9 pm: 06 974 6550.

STANDARD OR BEST AVAILABLE RATE: Cancellations or amendments must be advised by 9:00 am a minimum of 48 hours prior to the reservation date to avoid incurring a cancellation fee of full accommodation for whole booking. No show: a two night fee applies.

NON REFUNDABLE RATES: All Non Refundable rates bookings will be non refundable and full payment will be taken at the time of bookings


Pets are not permitted, service animals are welcome.

All rooms are strictly non smoking. Smoking in the room incurs a fee of $350 minimum; additional charges may apply if the room is unable to let out.

A surcharge of 3% applies to all credit cards.

Bicycles are not permitted in guest rooms and charges will apply for bicycles found in guest rooms.

Any bookings made over the phone, same policies apply.

Full payment is required on arrival. A valid credit card/debit card or a refundable bond is required. A pre-authorisation of $150-$300 will be processed on your credit or debit card prior to arrival. We reserve the right to cancel your reservation if the transaction is declined. Pre-authorisation will be cleared on the day of departure. Please note this generally takes 3-5 business days to show as cleared in your account. The pre-authorisation or bond will be held for any pending charges including, but not limited to, damage, missing items, etc.